General Terms and Conditions of


Place Orders and Pay Online
The shopping cart makes it easy to purchase the special products you need. When you like to order and pay online, just click on shopping card and continue the steps. Our intelligent system starts working to ensure rapid delivery.

We currently accept payment by Visa, MasterCard, wire Transfer, PayPal and Western Union.

Shipping and Delivery

we normally ship the goods within 24 hours after your payment.

Sales Tax
Tax may be applied to your order if the goods have to be shipped to a German shipping address. Our Price list is Tax-Free Export Price List.

The exact amount of tax is 19%. Sales tax may be applied to shipping and handling charges.

Telephone, Postal Mail, Fax, or Email Orders

Telephone, postal mail, Fax, and email orders are accepted too. Please contact us if you need more info before your final purchase.

If you cannot use our convenient online shopping catalog, you may be using an outdated browser. To view content and place orders on our Web site, we recommend that you use the most recent version of Microsoft Internet Explorer, Netscape Navigator, Opera, Firefox, or Safari.

You should not ever send credit card numbers by email, as it is not a secure practice.

COD Orders
COD orders are accepted for German and EU customers.

14-Day Money Back Guarantee:
14 Day period begins when customer receives the products. The Money Back Guarantee refers to only musical instruments and not for accessories, books or instructional CD or DVDs.

If, within 14 days of having received your product, you find that it does not suit your needs; you may return it for a full refund. will refund the purchase price of the product, excluding shipping / handling costs. This does not apply if the product has been altered or damaged.


Preferred Shipping Method
To get your order to you as quickly as possible, we strongly recommend the Deutsche Post, Germany's only universal provider of postal services, is part of Deutsche Post DHL, the world's leading mail and logistics Group. A nominal additional shipping fee is applied to a split package.

If you think you can place a less shipping fee by ordering more than one instrument, please contact us before you push the shopping cart button. Otherwise we will split your orders into 2 packages if that is the fastest way to get your order to you.

Shipping and Handling Charges
the shipping rates are adopted from German Postage Calculator, by Deutsche Post.  

The handling charges are 5 Euro for all packing materials like wrapping goods and cartons.

Please check products for shipping notes as you shop, to ensure that items can be shipped internationally. In general, very large items has another rates to be sent outside of Germany.

Countries that are not listed in our checkout process are not available for receiving orders.

International Orders & Tax and Duty Fees:
Your country may charge additional taxes or duties on your order when it enters your country. You are responsible for paying any additional charges.

We reserve the right to refuse any sale at any time.


For information on our products in the online catalog, send email to For questions about your order please send email to